Privacy Policy
Last updated: May 1, 2025
This Privacy Notice for Project Heat Install Limited (doing business via ukboilers.org) ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
- Visit our website at https://www.ukboilers.org, or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any sales, marketing, or events
Questions or Concerns?
Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at data@projectheat.co.uk.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by reading the full policy below:
- What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
- Do we process any sensitive personal information? Some information may be considered 'special' or 'sensitive' in certain jurisdictions. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
- Do we collect any information from third parties? We may collect information from public databases, marketing partners, social media platforms, and other outside sources.
- How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.
- In what situations and with which parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
- How do we keep your information safe? We have organisational and technical safeguards in place, but no system is 100% secure.
- Do we record telephone calls? All calls are recorded for training and monitoring purposes and retained for up to 3 months or as required by law.
- What are your rights? Depending on your location, you may have rights regarding your personal information.
- How do you exercise your rights? Email us at data@projectheat.co.uk.
1. What Information Do We Collect?
Personal Information You Disclose To Us
We collect personal information you voluntarily provide when you request information, use our Services, or contact us.
Personal information may include:
- Names
- Phone numbers
- Email addresses
- Mailing addresses
- Contact preferences
- Date of birth
- Property features related to energy efficiency
- Tenure
Sensitive information (where lawful and with consent):
- Financial data
- Health data
All personal information provided must be accurate and kept up to date.
Information Automatically Collected
We automatically collect technical information such as:
- IP address
- Browser and device characteristics
- Operating system
- Language preferences
- Usage data
This data is used for security, analytics, and service optimisation. We also use cookies and similar technologies. See our Cookie Policy.
Information Collected From Other Sources
We may collect limited data from:
- Public databases
- Marketing partners
- Affiliate programs
- Social platforms
This may include contact details, intent data, IP addresses, and social media information for marketing and service improvement purposes.
2. How Do We Process Your Information?
We process information to:
- Deliver services
- Respond to enquiries
- Request feedback
- Send marketing communications (with opt-out available)
- Deliver targeted advertising
- Analyse usage trends
- Measure marketing effectiveness
- Protect vital interests
- Facilitate installations via third-party installers
- Send service-related messages via SMS, WhatsApp, or similar platforms
Opt-out is available at any time by replying STOP or contacting data@projectheat.co.uk.
3. Legal Bases For Processing
We rely on:
- Consent
- Contract performance
- Legitimate interests
- Legal obligations
- Vital interests
4. When and With Whom Do We Share Information?
We may share data with:
- Service providers and vendors
- Installer networks
- Analytics and advertising partners
- Affiliates and business partners
All third parties are contractually required to safeguard your data.
5. Cookies and Tracking Technologies
We use cookies, pixels, and similar tools for:
- Analytics
- Advertising
- Site functionality
See full details: Cookie Policy
Google Analytics: You can opt out via: https://tools.google.com/dlpage/gaoptout
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined or as required by law.
7. Data Security
We implement appropriate technical and organisational safeguards, but cannot guarantee absolute security.
8. Information From Minors
We do not knowingly collect data from individuals under 18.
9. Your Privacy Rights
If you are in the UK, EEA, or Switzerland, you may have rights including access, correction, deletion, restriction, portability, and objection.
Complaints can be made to your local data protection authority.
10. Do-Not-Track Controls
We do not currently respond to DNT signals.
11. Updates To This Notice
We may update this notice periodically. Changes will be posted here.
12. Contact Us
Project Heat Install Limited
Data Protection Officer
Shoreditch Exchange
Gorsuch Place, Shoreditch
London, England
E2 8JF
Email: data@projectheat.co.uk
13. Review, Update, or Delete Your Data
To exercise your rights, email: data@projectheat.co.uk